1. Premium VIP Subscription Sales

Stranger Space provides premium VIP subscription tiers that unlock advanced matchmaking filters, regional matching options, custom profile cards, and interest-based routing.

Except as explicitly stated in this policy or required under applicable local laws, **all purchases of Premium VIP subscriptions, virtual credits, and packages are final and non-refundable.**

2. Subscription Cancellation

You can cancel your Premium VIP subscription at any time. When you cancel:

• Your premium features will remain fully active until the end of your current paid billing cycle.
• Your subscription will not renew automatically for the next cycle.
• No partial or prorated refunds will be issued for the unused days of the current cycle.

3. Refund Eligibility & Technical Issues

We review refund requests on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Billing Errors: You were charged multiple times for the same transaction.
• Failure of Activation: You purchased Premium VIP, but the system failed to apply the attributes to your account within 24 hours of payment, and our support team was unable to manually activate it.
• Unintentional Renews: Auto-renewal refund requests submitted within **48 hours** of the charge will be considered if the user has not utilized any VIP matchmaking parameters or features during the renewed period.

4. How to Submit a Request

To request a refund, please send an email to: **support@strangerspace.online**

Your request must be submitted within **14 days** of the transaction date and must include:

• Your transaction/payment ID.
• The email address associated with your Stranger Space account.
• A detailed explanation of the billing issue or technical error.

Our billing operations team typically processes and responds to inquiries within **3 to 5 business days**.